Refund & Cancellation Policy

Overview

This policy applies to charges made by PARKLIFY PRIVATE LIMITED (trading as Limurse) for Limurse platform subscriptions, invoices, and other online payments. If you have a signed Enterprise Agreement with Limurse, its refund and billing terms prevail where they differ from this policy. Collaboration compensation between brands and creators is governed by the relevant collaboration terms; Limurse facilitates workflows and payouts where configured but is not a party to every commercial deal unless explicitly stated.

Payment partners

Online payments are processed through Cashfree Payments (INR) and PayPal (USD / international checkout where offered). Limurse does not process refunds through PayU or legacy gateways. Approved refunds are initiated through the same gateway used for the original transaction, subject to gateway and banking timelines.

Subscription refunds

• Subscriptions provide access to software features for the billing period purchased
• Subscriptions do not guarantee creator matches, campaign results, or collaboration volume
• Unless required by applicable law or stated in a signed enterprise agreement, subscription fees are generally non-refundable once the billing period has started
• Duplicate charges, proven billing errors, or unauthorized transactions may be refunded after review
• Pro-rata refunds for unused periods may apply only where explicitly stated in your plan, invoice, or custom contract
• Cancelling a subscription stops future renewals; access typically continues until the end of the paid period

Invoice and one-time charges

• Billing disputes must be raised within 5 business days of the transaction
• Refunds for duplicate or erroneous charges are typically processed within 5–10 business days after approval
• Gateway processing fees and non-refundable charges disclosed at checkout may not be refunded
• Partial refunds may apply where only part of a service was delivered or credited
• Custom enterprise or agency agreements may define separate refund terms in writing

Collaboration and payout disputes

Disputes about deliverables, acceptance, or compensation for a specific collaboration follow the three-step process in our Terms of Service (Section 14): direct resolution, optional platform mediation, then binding arbitration in Ghaziabad, India where applicable.

• Creator payouts require accepted deliverables and a valid invoice where applicable
• Withheld payouts due to incomplete deliverables, policy violations, or fraud review are not refunds of subscription fees
• Product seeding disputes are handled per the Creator Content Agreement in our Terms of Service
• Request mediation by emailing apps@limurse.ai with the collaboration ID and dispute summary

Cancellation

• Users may cancel subscriptions through billing settings or by emailing apps@limurse.ai
• Enterprise or custom contracts may require 30 days' written notice unless terminated for breach
• Outstanding invoices must be settled before account closure
• Limurse may suspend or terminate access for policy violations; fees already earned for delivered services may remain due

How to request a refund

1. Email apps@limurse.ai with subject line "Refund Request"
2. Include transaction ID, payment gateway (Cashfree or PayPal), charge date, and reason
3. Attach invoice or receipt screenshots if available
4. We review requests and respond within 5 business days
5. Approved refunds are credited to the original payment method where the gateway allows
6. Confirmation is sent once the refund is initiated

Contact

• Email: apps@limurse.ai
• Phone: +91 9650816243
• Address: A1-402, Krishna Apra Gardens, Ghaziabad, Uttar Pradesh 201014, India
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM IST