Shipping & Delivery Policy

What this policy covers

This policy applies to orders placed through the Limurse store at limurse.ai/shop and sold by PARKLIFY PRIVATE LIMITED (trading as Limurse). It does not cover platform subscriptions or collaboration payments, which are described in our Pricing & Billing Policy.

Store items are one of three fulfilment types, shown on each product page: physical goods that ship to an address, digital products delivered as a download, and services delivered as instructions or a booking link.

Where we ship

• Physical goods ship within India only. The delivery country is fixed to India at checkout
• We do not currently ship physical goods internationally, and cannot accept a freight forwarder as the delivery address
• Digital products and services are available to buyers in India and internationally, in INR or USD
• Delivery to some remote or restricted pincodes may not be serviceable by our courier partners; if we cannot deliver, we cancel and refund the order in full

Shipping charges

• Shipping within India is included in the listed price. No separate delivery charge is added at checkout
• Listed store prices are inclusive of applicable GST. The price you see is the amount charged
• Digital products and services carry no delivery charge

Dispatch and delivery timelines

Tracking your order

• Order status is visible under My Orders for signed-in buyers
• Once shipped, we record the courier name and tracking number against your order
• Tracking may take 24 to 48 hours to become active on the courier's website after dispatch
• If you opted in at checkout, we may send order and shipment updates on WhatsApp to your delivery number

Delivery addresses and failed deliveries

• You are responsible for providing a complete and accurate delivery address, pincode, and reachable phone number
• Address changes are only possible before dispatch; email us immediately with your order ID
• If a shipment is returned to us as undelivered because the address was incorrect or nobody was reachable, we contact you to arrange redelivery
• Repeated failed delivery attempts may result in cancellation and a refund of the item value

Damaged, defective, or incorrect items

Inspect your order on arrival. Report any damage, defect, or wrong item within 48 hours of delivery by emailing apps@limurse.ai with your order ID and photographs of the item and packaging.

• Verified claims are resolved by replacement where stock allows, or a full refund
• Keep the original packaging until the claim is resolved; we may arrange a pickup
• Return shipping for a verified damaged, defective, or incorrect item is at our cost
• We do not accept change-of-mind returns on store items
• Full refund, cancellation, and dispute terms are in our Refund & Cancellation Policy

Cancelling an order

• Physical orders may be cancelled for a full refund any time before dispatch
• Once dispatched, an order cannot be cancelled; the damaged or incorrect item process above applies instead
• Digital products cannot be cancelled once the download has been accessed
• Email apps@limurse.ai with your order ID to request a cancellation

Contact