Last updated: July 19, 2026

Shipping & Delivery Policy

How Limurse® ships physical goods and delivers digital products bought from the Limurse store

What this policy covers

This policy applies to orders placed through the Limurse store at limurse.ai/shop and sold by PARKLIFY PRIVATE LIMITED (trading as Limurse). It does not cover platform subscriptions or collaboration payments, which are described in our Pricing & Billing Policy.

Store items are one of three fulfilment types, shown on each product page: physical goods that ship to an address, digital products delivered as a download, and services delivered as instructions or a booking link.

Where we ship

  • Physical goods ship within India only. The delivery country is fixed to India at checkout
  • We do not currently ship physical goods internationally, and cannot accept a freight forwarder as the delivery address
  • Digital products and services are available to buyers in India and internationally, in INR or USD
  • Delivery to some remote or restricted pincodes may not be serviceable by our courier partners; if we cannot deliver, we cancel and refund the order in full

Shipping charges

  • Shipping within India is included in the listed price. No separate delivery charge is added at checkout
  • Listed store prices are inclusive of applicable GST. The price you see is the amount charged
  • Digital products and services carry no delivery charge

Dispatch and delivery timelines

Physical goods

  • Orders are dispatched within 7 business days of confirmed payment
  • Delivery typically takes a further 7 to 14 business days from dispatch, depending on your pincode
  • Business days exclude Sundays and public holidays in Uttar Pradesh, India
  • Courier delays, weather, strikes, and other events outside our control may extend these windows
  • These are estimates, not guaranteed delivery dates, unless we confirm a date in writing

Digital products

  • Access is granted as soon as payment is confirmed by the gateway, usually within a few minutes
  • A download link is emailed to the address on your order, and the item also appears in your Library
  • If the email does not arrive, check spam and then contact us; the Library copy does not depend on email delivery

Services

  • Delivery instructions or a booking link are provided with your order confirmation
  • Scheduling depends on availability and on any details we need from you

Tracking your order

  • Order status is visible under My Orders for signed-in buyers
  • Once shipped, we record the courier name and tracking number against your order
  • Tracking may take 24 to 48 hours to become active on the courier's website after dispatch
  • If you opted in at checkout, we may send order and shipment updates on WhatsApp to your delivery number

Delivery addresses and failed deliveries

  • You are responsible for providing a complete and accurate delivery address, pincode, and reachable phone number
  • Address changes are only possible before dispatch; email us immediately with your order ID
  • If a shipment is returned to us as undelivered because the address was incorrect or nobody was reachable, we contact you to arrange redelivery
  • Repeated failed delivery attempts may result in cancellation and a refund of the item value

Damaged, defective, or incorrect items

Inspect your order on arrival. Report any damage, defect, or wrong item within 48 hours of delivery by emailing apps@limurse.ai with your order ID and photographs of the item and packaging.

  • Verified claims are resolved by replacement where stock allows, or a full refund
  • Keep the original packaging until the claim is resolved; we may arrange a pickup
  • Return shipping for a verified damaged, defective, or incorrect item is at our cost
  • We do not accept change-of-mind returns on store items
  • Full refund, cancellation, and dispute terms are in our Refund & Cancellation Policy

Cancelling an order

  • Physical orders may be cancelled for a full refund any time before dispatch
  • Once dispatched, an order cannot be cancelled; the damaged or incorrect item process above applies instead
  • Digital products cannot be cancelled once the download has been accessed
  • Email apps@limurse.ai with your order ID to request a cancellation

Contact

Email: apps@limurse.ai

Phone: +91 9650816243

Address: A1-402, Krishna Apra Gardens, Ghaziabad, Uttar Pradesh 201014, India

Business hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Frequently asked questions

Where does Limurse ship?

Physical goods from the Limurse store ship within India only. Digital products and services are available to buyers in India and internationally, in INR or USD.

How long does delivery take?

Physical orders are dispatched within 7 business days of confirmed payment and typically take a further 7 to 14 business days to arrive, depending on your pincode. Digital products are available as soon as payment is confirmed.

Is there a delivery charge?

No. Shipping within India is included in the listed price, and listed store prices are inclusive of applicable GST, so the price shown is the amount charged.

What if my order arrives damaged or incorrect?

Report damage, defects, or a wrong item within 48 hours of delivery by emailing apps@limurse.ai with your order ID and photographs. Verified claims are resolved by replacement where stock allows, or a full refund, with return shipping at our cost.